Privacy policy

Veldro Store (“we,” “us,” “our”) is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy outlines the types of information we collect through our website located at www.veldro.store, the purposes for which we use such information, the circumstances under which we may share it, and the measures we take to safeguard it.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect both personally identifiable information (“Personal Information”) and non-personal information in the following ways:

1.1 Information You Voluntarily Provide

When you interact with our website, you may voluntarily provide Personal Information including, but not limited to:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party providers)

  • Any other information you submit through forms or customer support inquiries

1.2 Information Collected Automatically

We automatically collect certain information about your device and interaction with our website, including:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and time spent on the website

  • Referring URLs and clickstream data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including payment authorization and product delivery

  • To provide customer service and respond to inquiries

  • To maintain and improve the functionality and performance of our website

  • To personalize user experience and deliver relevant content or promotional materials

  • To send transactional emails, such as order confirmations and shipping updates

  • To comply with applicable legal obligations and enforce our policies

3. Legal Basis for Processing (for EEA Users)

If you are located in the European Economic Area (EEA), our legal basis for processing your Personal Information will depend on the information concerned and the context in which we collect it. We typically process your Personal Information when:

  • It is necessary for the performance of a contract (e.g., to fulfill your order)

  • It is required to comply with a legal obligation

  • You have provided your explicit consent

  • It is in our legitimate interests and not overridden by your data protection rights

4. Disclosure of Information

We do not sell, rent, or trade your Personal Information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf, such as payment processors, shipping carriers, IT service providers, and marketing platforms

  • Legal Compliance: When required to do so by law, regulation, subpoena, or court order

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets

All third parties with whom we share information are contractually obligated to protect your Personal Information and use it solely for the purposes for which it was disclosed.

5. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon expiration of the applicable retention period, your data will be securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to:

  • Secure Sockets Layer (SSL) encryption

  • Access controls and authentication mechanisms

  • Regular software updates and security audits

Despite these efforts, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

7. Your Rights and Choices

Subject to applicable law, you may have the following rights regarding your Personal Information:

  • The right to access and obtain a copy of your information

  • The right to rectify inaccuracies or update your data

  • The right to request erasure (“right to be forgotten”)

  • The right to object to or restrict certain types of processing

  • The right to data portability

  • The right to withdraw your consent at any time (where applicable)

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze site traffic, and personalize content. You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

9. Children’s Privacy

Our website is not directed to individuals under the age of 13, and we do not knowingly collect Personal Information from minors. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete such information.

10. International Data Transfers

If you are accessing our website from outside the country where our servers are located, please note that your information may be transferred, stored, and processed in jurisdictions with different data protection laws. By using our website, you consent to such transfers.

11. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Policy periodically to stay informed of how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

Email: [email protected]